How does your club work today?

1 1. What do you use today to keep your membership list — and which part of it costs you the most time?

Spreadsheets, index cards and an old club program all count. We want to know what actually runs, not what was once decided.

2 2. How do you collect membership fees today — and who does it?

Direct debit, transfer, cash in the clubhouse, or all of it side by side. If it depends on one person, say so — that is exactly where the risk starts.

3 3. Do you have a creditor identifier for SEPA direct debits?

For SEPA direct debits, the creditor needs a creditor identifier; the issuing body and process depend on the country. If it is missing or unclear, we record that as an open onboarding item.

Planned fee currencyEURCHF

4 4. How is your fee schedule structured, and when do you bill?

Fee categories, family discounts, joining fees, honorary members. And: what happens when somebody joins in March — do they pay the whole year, or from March?

5 5. How is your club structured — and who should be able to see what in the admin panel?

Think about the board, treasurer, membership team and the people leading divisions, choirs, groups or activities. We want to understand your actual responsibilities rather than assume a standard role model.

6 6. How do your members find out about dates today, and how do they respond?

Notice board, round-robin email, messaging group, calendar or word of mouth. We ask because a portal that does not usefully complement or replace the existing route would only be one more channel.

7 7. Are you recognised as charitable, and do you issue donation receipts?

If so: who prepares the receipts today, using which template and with what tax advice? Whether membership fees qualify depends on the club's specific charitable purpose and current legal classification.

8 8. Who in the club would have to approve a new system — and what would their biggest objection be?

The general meeting, the board, the auditors, the federation's data protection officer. Give us the objection unfiltered; we will answer it in writing so you can pass it on.

9 9. Which records and documents could you provide for onboarding — and where is their quality still unclear?

For example a member export, fee schedule, statutes, mandate records, open items and a description of your roles. An available file is not yet a migration promise; fields, quality and acceptance must be agreed first.

10 10. What should become noticeably easier first after onboarding — and when would a realistic start be?

This lets us align the proposal, data migration and support with your actual priority.

Preferred start